# Introduction Welcome to the help center for receivabl.es, a simple, low-fee payment processor for solo, micro, and small businesses. Here you will find answers to frequently asked questions, setup instructions, and solutions for common problems. # Introduction Welcome to the help center for receivabl.es, a simple, low-fee payment processor for solo, micro, and small businesses. Here you will find answers to frequently asked questions, setup instructions, and solutions for common problems. # What is this? receivabl.es is a simple, low-fee payment processor that helps you avoid credit cards fees when accepting payments online. We achieve this through electronic funds transfer over the Automated Clearing House (ACH) network, sometimes referred to as eCheck, direct debit, or direct payment via ACH. # How does it work? receivabl.es is an add-on to your existing accounting or invoicing software. Its deep integration means there is no change to your current invoicing workflow. We add a button or link to your invoices which takes your customers to a secure payment form. We handle bank account verification, ACH debit authorization, and the transfer of funds from their bank account to yours. We also remember your customer's bank details which makes paying recurring invoices fast and easy. # Which countries are supported? This service is only available to businesses in the US. You must have a US based Stripe account connected to a US bank account to receive payments. Your customers must have a US bank account for ACH payments, however you can accept international credit cards. # How much does it cost? The fee for ACH payments is 1% of the payment total, capped at $9. This means if your invoice is $900 or more, the fee is only $9. The fee for credit and debit cards is 0.5% of the charge total plus Stripe's fee for card acceptance. There are no monthly fees for this service. # Are there any fees for a failed payment? The fee for a failed or rejected ACH payment is $4. There are no fees for a failed credit card charge. # What is the chargeback fee? The chargeback fee for a successfully disputed credit card charge or ACH payment is $15. # Can I allow both ACH and credit card payments? Yes. You can set a limit for the maximum amount you're willing to accept via credit card. This can be useful to limit your exposure to credit card fees. For invoices greater than the limit ACH payments will be the only option available to your customers. You can also add a surcharge for credit card payments to help offset the fees. If you already use Stripe for credit card processing receivabl.es is a great drop-in replacement. # How long does it take to get my money deposited? It takes up to 5 business days for ACH payments to clear before we know if they are successful or not, then another 2 business days for the funds to be deposited to your bank account, assuming you have 2-day rolling transfers enabled in your Stripe account. Credit cards charges are approved instantaneously then deposited 2 days later, assuming you have 2-day rolling transfers enabled in your Stripe account. # What is the largest payment I can receive? ACH payments may be limited to $2000 each until your account is established. After that we can approve you for more, just contact us. Credit card charges are not limited. # Are subscriptions or recurring payments supported? Not directly. You can use the repeating or recurring invoice feature of your accounting software to automatically send out invoices. We securely store your customer's bank details, via Stripe, so repeat checkouts are much quicker, on the order of 3 clicks. We will add full support for subscriptions with automatic debit in a future update. # Can I debit a pre-authorized bank account? No, but this feature will be available in a future update. # Can I pass the fees to my customers? There are two options for passing the processing fees to your customers. The best and most widely accepted option is to [include the fee in your invoices](/receiving-payments/how-do-i-include-the-credit-card-fee-in-my-invoices), simply by increasing your prices to cover the fee. This will work for both ACH and credit card processing fees, however you may choose to offer a discount equal to the credit card fee for ACH payments to encourage their use. The alternative option is to add a [surcharge to credit card payments](/receiving-payments/how-do-i-add-a-surcharge-to-credit-card-payments), however this option comes with some restrictions. # How do I include the credit card fee in my invoices? The credit card processing fee can be included in your invoices by increasing your prices a percentage slightly more than your credit card fee. Or use this formula to raise your prices the exact amount of the fee: ``` (price + fixed) / (1 - rate) ``` where *price* is the original price, *fixed* is the fixed component of the fee (ie. 0.3), and *rate* is the percent component of the fee (ie. 0.034). If your agreement or contract with your customers allows you might be able to add the fee as a separate line item on the invoice so long as it applies to all payment methods equally. Then set a discount equal to the price increase to offer your customers the original price for ACH payments. Visit the [My Account](https://www.receivabl.es/account) page, enable the checkbox 'Discount ACH payments', and enter the discount rate. This is the preferred practice for recovering credit card processing fees and is actually [protected by legislation](http://www.ncsl.org/research/financial-services-and-commerce/credit-or-debit-card-surcharges-statutes.aspx) in 10 U.S. states: California, Colorado, Connecticut, Maryland, Massachusetts, Nevada, Oklahoma, Washington, Wisconsin and Wyoming. # How do I add a surcharge to credit card payments? Due to a court approved settlement with MasterCard and Visa in 2013, U.S. merchants may now issue a surcharge for credit card payments to offset processing fees provided they follow the conditions set out in the settlement and the laws of their state. American Express and Discover now also have provisions for surcharging. California, Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, New York, Oklahoma and Texas currently have restrictions in place regarding credit card surcharges. Please seek legal advice before enabling surcharging. The conditions for surcharging are: * You may surcharge at the brand level (Visa, MasterCard etc.) or product level (Visa Signature Preferred, World Elite MasterCard etc.). We enable surcharging at the brand level, at the same rate, on all brands that support surcharging. * You must disclose the surcharge to customers at the point of sale and on the receipt. We handle that. * You must notify [Discover](https://www.discoversurcharge.com/), [MasterCard](https://www.mastercard.us/en-us/surcharge-disclosure-webform.html#contentpar_text), [Visa](https://usa.visa.com/support/small-business/regulations-fees.html#2), and your acquirer (via [Stripe](https://support.stripe.com/email)) 30 days prior to the date you intend to start surcharging. * You may not surcharge more than your credit card [cost of acceptance](/receiving-payments/how-do-i-calculate-my-credit-card-cost-of-acceptance) or 4% of the payment total, whichever is lower. By enabling surcharging you are aware that: * You cannot fully recover the processing fee because adding a surcharge will actually increase the total fee paid. * The credit cards accepted may be limited to the ones that allow surcharging. * Debit and pre-paid cards cannot be surcharged. To enable automatic credit card surcharging visit the [My Account](https://www.receivabl.es/account) page, check the 'Add a surcharge to the payment' checkbox, and enter your [cost of acceptance](/receiving-payments/how-do-i-calculate-my-credit-card-cost-of-acceptance). A more widely accepted and flexible option is to [include the credit card fee in your invoices](/receiving-payments/how-do-i-include-the-credit-card-fee-in-my-invoices). More information: # How do I calculate my credit card cost of acceptance? Your credit card cost of acceptance is the average of all your credit card fees over the previous 1 or 12 months, at your choice, expressed as a percentage of the total transactions. For example, if your business accepted 10 credit card transactions last month at $300 each, and your processing fee is 3.4% + $0.30, the cost of acceptance would be expressed as: ``` ((300 * 0.034 + 0.3) * 10) / 3000 = 0.035 ``` or 3.5%. This is the highest rate you can surcharge credit card payments in the U.S. # How do I setup the Plaid integration with Stripe to accept ACH payments? You don't need to! We've taken care of the complex integration with Stripe, Plaid, and your accounting software. All you need to do is connect your US based Stripe account, and for fee automation, your accounting software. # Are payments and fees automatically recorded to my accounting software? Yes! You can choose to have payments and fees synchronized to your accounting software either when a payment is made, or when it successfully clears. # What does a payment look like on my customer's bank statement? When a debit is made on your customer's bank account for an ACH payment the description line will list the invoice number and your company's name, for example: "INV-001 - My Corp LLC". However, some banks do not support this custom description and will instead only display "receivabl.es" or on rare occasions, nothing at all. For credit card charges the description line on your customer's statement will list the invoice number and your company's name as above. # Can a customer dispute or reverse an ACH payment? Yes, a customer can dispute an ACH payment. Account holders of personal accounts have 60 days to raise a dispute, while business accounts have 2 days. If a dispute is raised the transfer in question will be refunded, and you will be charged the failed transfer fee. There is no way to contest this reversal, so you will need to resolve the situation directly with your customer. To avoid unnecessary reversals it is important to inform your customer that when they pay an invoice via electronic funds transfer a debit will be made to their bank account with a description as detailed in [this answer](/my-customers/what-does-a-payment-look-like-on-my-customers-bank-statement). # Can a customer choose to pay part of an invoice? Yes, a customer can choose to pay part of an invoice during the checkout process. This is useful for cases where a customer is on a payment plan for a particular invoice. # Can I prevent customers from paying part of an invoice? Not at this stage, however this feature will be available in a future update.