Help Center - receivabl.es
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Help Center - receivabl.es
Introduction
General
Introduction
What is this?
How does it work?
Which countries are supported?
How much does it cost?
Are there any fees for a failed payment?
What is the chargeback fee?
Receiving Payments
Can I allow both ACH and credit card payments?
How long does it take to get my money deposited?
What is the largest payment I can receive?
Are subscriptions or recurring payments supported?
Can I debit a pre-authorized bank account?
Can I pass the fees to my customers?
How do I include the credit card fee in my invoices?
How do I add a surcharge to credit card payments?
How do I calculate my credit card cost of acceptance?
Integrations
How do I setup the Plaid integration with Stripe to accept ACH payments?
Are payments and fees automatically recorded to my accounting software?
My Customers
What does a payment look like on my customer's bank statement?
Can a customer dispute or reverse an ACH payment?
Can a customer choose to pay part of an invoice?
Can I prevent customers from paying part of an invoice?
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Can a customer dispute or reverse an ACH payment?
Yes, a customer can dispute an ACH payment. Account holders of personal accounts have 60 days to raise a dispute, while business accounts have 2 days. If a dispute is raised the transfer in question will be refunded, and you will be charged the failed transfer fee. There is no way to contest this reversal, so you will need to resolve the situation directly with your customer.
To avoid unnecessary reversals it is important to inform your customer that when they pay an invoice via electronic funds transfer a debit will be made to their bank account with a description as detailed in this answer.
My Customers - Previous
What does a payment look like on my customer's bank statement?
Next - My Customers
Can a customer choose to pay part of an invoice?
Last modified 2yr ago
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