Help Center - receivabl.es
  • Introduction
  • General
    • Introduction
    • What is this?
    • How does it work?
    • Which countries are supported?
    • How much does it cost?
    • Are there any fees for a failed payment?
    • What is the chargeback fee?
  • Receiving Payments
    • Can I allow both ACH and credit card payments?
    • How long does it take to get my money deposited?
    • What is the largest payment I can receive?
    • Are subscriptions or recurring payments supported?
    • Can I debit a pre-authorized bank account?
    • Can I pass the fees to my customers?
    • How do I include the credit card fee in my invoices?
    • How do I add a surcharge to credit card payments?
    • How do I calculate my credit card cost of acceptance?
  • Integrations
    • How do I setup the Plaid integration with Stripe to accept ACH payments?
    • Are payments and fees automatically recorded to my accounting software?
  • My Customers
    • What does a payment look like on my customer's bank statement?
    • Can a customer dispute or reverse an ACH payment?
    • Can a customer choose to pay part of an invoice?
    • Can I prevent customers from paying part of an invoice?
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  1. My Customers

What does a payment look like on my customer's bank statement?

When a debit is made on your customer's bank account for an ACH payment the description line will list the invoice number and your company's name, for example: "INV-001 - My Corp LLC". However, some banks do not support this custom description and will instead only display "receivabl.es" or on rare occasions, nothing at all.

For credit card charges the description line on your customer's statement will list the invoice number and your company's name as above.

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Last updated 5 years ago

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